Terms & Conditions

Please read the following terms and conditions carefully. By using this site to buy tickets you will be deemed to have accepted all relevant terms and conditions.

These terms and conditions are divided into 2 parts:

  1. Those relating to Ticket purchases made by you of the Event(s) which you have selected via our Website (the “Ticket Purchase Terms”)
  2. Those relating to your use of this Website (the “Website Terms”)

The expression "terms and conditions" is used to describe the combined provisions of the Ticket Purchase Terms and of the Website Terms.

In these terms and conditions;

If there is any conflict between the Ticket Purchase Terms and the Website Terms then the latter shall prevail.

1. Ticket Purchase Terms

Sale of Tickets

A request by you to purchase Tickets using the booking process on this Website is an offer made subject to these Ticket Purchase Terms. The offer is made when you proceed from the Basket Page of the Website. Acceptance by us of your offer shall be deemed to be effective when your payment has been cleared and we have confirmed your order.

Making your Booking

You must be over 16 years old to buy Tickets using this Website and must also comply with any age restrictions that apply to the venue where the Event is being held (as set out below).

Throughout the Website you may choose the Tickets you wish to purchase and add them to your basket. Please check your purchase carefully before you confirm your purchase and check out by proceeding from the basket page. At this stage an offer has been made by you to purchase the Tickets selected.

Once you have offered to purchase the Tickets then, subject to their availability at advertised prices and checking your payment details, we will accept your offer and confirm your Booking.

When we accept your offer to buy a Ticket we will charge you via your chosen payment method with the face value of the Ticket.

You are advised to check your purchase on receipt of confirmation from us.

Gaining admission to the Event

We advise that you familiarise yourself with the following terms and conditions before attending the Event.

Some of the Events and Ticket types have age restrictions. Whilst we use reasonable efforts to provide details of any age restrictions, it is your responsibility to find out if there are any age restrictions that apply.

Venue rules and regulations

You and all other Ticket holders in your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.

The following points apply in general:

Refunds, cancellation, rescheduling of Events

Purchased Tickets cannot be refunded unless:

  1. an Event is cancelled;
  2. an Event is moved to another date, your ticket will automatically be valid for the new date.  If you decide not to retain your Booking for the rescheduled Event and you have notified us of your choice within the time period specified below; or
  3. details of an Event are significantly changed after an order is placed (significant changes being a change of headline act or venue), you decide not to retain your Booking for the changed Event and have notified us of your choice within the time period specified below.

Only the face value of the Ticket will be refunded if (a), (b) or (c) occurs.

If an Event is cancelled, we will automatically refund the face value of your Ticket; you do not need to notify us nor claim your refund.

If an Event is cancelled, rescheduled, or the details are significantly changed, we will contact you as soon as possible by email using the details you have supplied via the Website. If you do not receive this notification because you have changed the email address that we hold for you, we cannot be held liable. We will use all reasonable efforts to deliver your email messages but cannot be held liable if third party filtering services and other policies of recipient email services prevent successful delivery of your messages. We also cannot be held liable if emails are configured by you or your email service provider in such a way as to be blocked or diverted into spam or junk folders.

Required time period within which you are eligible to claim a refund if (b) or (c) occurs:

If an Event is rescheduled, or the details are significantly changed and you wish to receive a refund you must notify us as soon as possible, and no later than 4pm on the working day before the original date of the Event, or by 4pm on the Thursday before the original date of the Event in the case of Events where the original date was a Saturday, Sunday or a Bank Holiday Monday.

If you do not notify us that you wish to obtain a refund within the times set out above, you will be deemed to have chosen to retain your Booking and you will not be entitled to a refund.

If an Event is moved to another date (as set out in (b) above) or the details are significantly changed (as set out in (c) above) and you decide to retain your Booking, you shall not be entitled to any refund of the face value of the Ticket, nor to any other compensation whatsoever.

In the case of a refund, the face value of the Ticket will be credited to you via the payment method used for the original transaction.

Age restrictions & right to admission

Some Events and Ticket types have age restrictions, and we will take reasonable efforts to ensure these are detailed in the Event information. Please read all the information that applies to the Event you are booking and bring a proof of age if appropriate.

The right to admission to an Event is reserved by us and the Event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

Laser pens, mobile phones, animals and Ticket holder's own food may also be prohibited from the venue.

2. Website Terms

If you use this Website, you agree with us to be bound by the following terms and conditions.

Access to the Website and content

We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.

We assume no responsibility for the contents of any other websites to which the Website has links.

Intellectual Property

The copyright, trademarks and all other intellectual property rights in the material contained in the Website, together with the Website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to us or is currently licensed to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our express written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.

Exclusions of liability

We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.

Due to the nature of electronic transmission of data over the Internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the Website save where such liability cannot be excluded by law.

We do not give any warranty that the Website is free from viruses or anything else that may have a harmful effect on any technology, and you should take your own safeguards in this area.


We reserve the right to terminate your access to the Website and/or your Booking immediately and without notice and invalidate your Ticket so that you will be refused entry at the venue if you breach any provision of these terms and conditions.

3. General terms and conditions applying to Ticket Purchases and use of this Website

If any provision of any of the terms and conditions on the Website is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of the terms and conditions shall not be affected.

We may modify any of the Website Terms at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 (three) days after posting on the Website. We may modify any of the Ticket Purchase Terms at any time by providing the modified terms each time you make a Booking. By using this Website and its services you agree to these terms and conditions at the time of use or of Booking, therefore you should check these terms each time you access the Website and make a purchase.

All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.

English Law governs all of these terms and conditions and each party submits to the exclusive jurisdiction of the English courts.

Neither party shall be liable to the other to the extent that any liability relates to an event over which that party has no control.